Feature Requests

Allow users to create and configure custom conversational flows for the Swifty AI Chatbot. This feature would enable customers to design specific interaction paths that guide users through tailored question-and-answer sequences or decision trees. Custom bot flows would enhance user experience by providing a structured and dynamic conversation that aligns with specific business needs or workflows, ensuring more personalized and effective support.

Adding the ability to correct answers when Swift response in the wrong way

When an AI response is provided in the AI Helpbar, it does not reference the source that it gathered that information from. I would like it to be similar to the way that the AI Chatbot references the source when providing responses.

Would love to have a way to blacklist a keyword for the ai for example The ai should not use "Article C" when we ask it about "Word A" (this should be an article by article specific blacklist. not a general one)

This would be useful in cases where customers use the same KB for different products

I would like to request the ability to have multiple chat threads within the AI chatbot. This feature would allow users to: Start and switch between different conversations Recall and continue past conversations Clear or delete specific conversations when no longer needed This would greatly enhance the user experience by making it easier to manage and organize interactions with the bot. Additionally, it ties into a previously requested feature regarding user identification (as referenced in this post https://helpjuice.canny.io/feature-requests/p/record-analytics-for-the-swifty-ai-chabot-and-helpbar ) to help maintain a seamless experience across sessions and chats.

Links in the Swifty AI response use the subdomain/cname. However, these links take us to a 404 in cases where the KB is embedded or residing in a subdirectory. We should be able to change the links domain

Currently, the same Swifty AI customization is applied to all languages. For example: If we wanted to customize the Welcome Header text in German for the German KB, it will also be applied to the English KB. We should be able to add language-specific settings.

In the old search, after typing in a search, users could hit the Enter key and it would route them to a dedicated page with all of the relevant search results. Now, the Enter key does nothing and remains stuck on the Helpbar popup.