Feature Requests

Include restricted headings in the Table of Contents for users with access to those headings. Not including these headings provides an unnecessary poor user experience, causing users to shuffle through an entire document to see if the information is added vs. quickly referencing the Table of Contents.

Pasted images should be automatically uploaded to the Files Manager.

We miss the option to proactively schedule articles to be published or unpublished. Can we please make these features available in the latest edition of the article editor? When we did have it, our team submitted this feature request to improve it: https://feedback.helpjuice.com/feature-requests/p/identify-publish-in-future-articles This functionality would still be incredibly advantageous.

Customer would like the ability to embed the excel,word, etc. files from the Files Manager in the Helpjuice into Article Editor.

As an editor, I often need to mark specific articles or chapters for later review, revision, or coordination. Currently, there is no built-in way to tag or flag content privately for internal use. I'd like to request a feature that allows editors to: Add private tags or flags to articles/chapters (visible only to admins/editors) Filter and sort articles by these tags in the admin view Optionally, assign tags like "Needs Review", "Pending Approval", or custom ones This would significantly improve editorial workflows, content planning, and collaboration among internal teams.

We need a straightforward way to include captions and subtitles for videos embedded from the Helpjuice files manager. The default code that's present when adding a video to an article requires customization for each video. It must be transformed into generic HTML5 code with <source> and <track> tags inside a <video> tag. It is also necessary to add crossorigin="anonymous" to the video tag. In addition, if there are only captions and no additional files for subtitles, the menu options are unclear/unintuitive about the language you're choosing. Please add an editor option for videos embedded from Helpjuice that allows us to easily associate caption and subtitle files with the video and allows users to easily toggle them on and off as needed.

Currently it's not possible to display the ID in the URL. Possible solution: when customers remove the slug and hit Enter, we add the slug automatically based on its ID + article title

It would be great to have a reference for who reviewed an article (and approved it!) after it has been Published. Greyed out info is fine - but to go back and look at who signed off on it would be helpful.

Once we submit an article for review, we can't remove the review state unless we publish it. This isn't ideal in scenarios where the article was disapproved and we just want to get it out of review and submit it again when it's adjusted. In these cases, we have to publish the article and unpublish it to remove the review state. Once the reviewer disapproves the article and the author makes the changes, he can't resubmit it for review. How does the reviewer know they updated it and that they need to review it again? Related to those two points, users without the "unlock publish" ability cannot get articles outside of the review state and cannot re-submit them for review. The only approach right now is to add a comment in the article to notify the reviewer that he needs to check it again. Review comments aren't saved in the editor. We should have a log of the review rounds with the corresponding comments.

When wanting to change a "accordion" to a "tab" It would be a amazing if we could switch between the two without having to copy and paste the content from one to the other.