Feature Requests

Our IT Help Desk creates articles about their processes & fixes. If someone updates an article, the other help desk techs need to know right away. Please add the option for immediate email notifications for followed articles in addition to weekly notifications

There is a need for Collaboratore role but with Analytics option and Export Data option. Why? Usually Administrators are more technical and they can do extra stuff like site customization, adding users, user roles/groups etc... but most of the Collaborators are "knowledge experts" who are non technical. However, they still need feedback from Analytics (to improve articles) and possibility to Export data. Otherwise they need to ask Administrator (Administrators don't write articles) to do those simple tasks - and that's non-effective.

The current user roles have either too little, or too much back-end access. If a user is interested in reporting, they need admin access which also allows publishing and setting changes. Roles need either customizability to access, or there needs to be additional roles. Suggested Roles/Access: All have read access *Internal Viewer - perfect as is - read only access for public and internal articles *Draft Writer - keep as is - write, edit, and submit for review *Reviewer - role for a subject matter expert to edit and sign off that content is accurate, then submit for final review/publishing *Report Viewer - internal view and analytics access only *Admin - keep as is - use for admin level access, final reviewers/publishers *Super Admin - keep as is - used for system admin/final review/publishing

Hello, I would like to request the ability to split out permissions for users who can publich and article internally vs publicly. Our business requirement is to allow all users the ability to publish internal documentation, while only a small select group can publish external documents.

We setup SSO, which is great. Unfortunately, users can login and change their email address and password (which is completely contrary to how SSO must work). We need SSO login to block users from the part of the profile page where they can change these fields.

We want our users to keep their professional email address for logging in, in order to control their authentication workflow. Notifications must also be received by our organization's mailboxes. We don't want them to be able to change their address to a personal one.

In the users section, we currently can't sort users by groups, only by Name or Title. We can also not sort by Unassigned users or export the CSV that would have groups mapped to the users. Right now, i wish to make some changes to the unassigned users but i cannot sort them easily, causing a giant mess. unable to view list of users by groups is also painful. This feature should ideally be prioritised.

Doesn't matter how many users are in the KB we can only see 30 of them in this section. Change so that if there are more than 30 users we would have the ability to scroll.

When Internal Viewers want to see which articles they follow, they cannot see the list, as they do not have the option to see the "Followed" folder in their Dashboard. Could that be adjusted?