Feature Requests

We would like to suggest adding the ability to customize admin permissions or introduce a separate “Customization” role that allows more flexible control over what users can access based on their job responsibilities. Currently, full admin rights are often too broad to assign to every user who needs limited access to certain features. This limitation makes it difficult to delegate tasks without overexposing system-level settings. Introducing a customizable role — or allowing granular permission control — would help teams assign only the necessary rights, improving both security and workflow efficiency.

It would be great if there were a way to hide the 'Created by' indication for each glossary entry."

We currently have hundreds of user groups created, and the existing setup makes it difficult to organize and manage them efficiently. Below are some suggestions to improve the experience: Suggestions: Improve the Group Tab Interface (Users Menu > Group Tab) A list view option in addition to the current card view. The card (gallery) view takes up too much space and is hard to scan when managing a large number of groups. In list view, include the following columns: Group Name Number of articles the group has access to Number of articles viewed by group members Total number of users in the group Add an Export to Excel button to easily extract and analyze group data. Improve the 'Create New Group' Flow The process to create a group is not intuitive. Currently, we enter the group name at the top of the page, but then we must click “Save” in the bottom left corner without any confirmation message. Please consider: Adding a confirmation message when a group is saved. Adjusting the "save changes" to be placed next to the Group Name field. Providing the ability to create a new group directly from this screen, without needing to exit and return. Allow Macro Groups (Group Collections) We suggest introducing Macro Groups — a way to group multiple user groups together for article access purposes. Use case: We have over 300 user groups. Often, 50 or 100 of these groups need access to the same article or category. Currently, we must select each group one by one, which is time-consuming. With Macro Groups, we could assign access to a pre-defined collection of groups in a single step. This would save time and reduce errors when granting access to recurring sets of groups. (Of course, we should still retain the ability to assign access to individual groups as needed.) We’re sharing this feedback with the goal of improving the user group management experience for everyone using Helpjuice at scale. Happy to provide more context or examples if that would be helpful. Kind regards, Pam Steinke

Currently even draft writers are able to change the access to specific categories and articles. This is a security issue. Maybe a user group admin panel would be a good idea? To steer the rights which user group can do what.

It would be beneficial to have additional controls for users within the system. Allow us to set an inactive date for the user. This is helpful for collaboration where we want a user to have access for a specific time frame. Enable email notifications for users with a pending inactive status, so they are aware that their access is about to expire. Allow for an easy way to identify and report on inactive users for maintenance and removal.

The Users report in the Users section is currently limited to 1000 users, while the report available in the Export Data section does include all users. This doesn't make sense. The one in the Users section should also include all users.

Our knowledge base is 1:1 when translating; we don't have custom information for different language markets, and all group/user accesses and article placement/organization should be identical to the primary (EN) setup. Unfortunately there is no way to automate this and as such we need to double check hundreds of articles and set-ups manually which we don't have resources for. End goal: enable mirroring of user/group access and article locations when creating localized articles.

It would be great to have a way to select multiple articles and then assign them to review all at once. This would also decrease the number of emails blasted out to reviewers.

It would be great to be able to create user groups that are part of others, Example: One group for all users also contains sub groups. Benefit: You can assign the "mother group" to a category (e.g. a team space) and then just the child groups to sub catgegories (e.g. devs, HR, Support etc). That would save a lot of assign work.

Please add support for SAML Assertion Encryption. This is an industry standard feature to ensure secure SSO login.