Bugs

When users search for an article using its exact title, the article does not appear at or near the top of the search results. Instead, it often appears further down the list — in some cases, it’s the last result shown. This behavior is confusing to users, as an exact title match should be considered highly relevant and prioritized in search ranking.

The select/highlight text functionality when using Create Article via AI feature does not function when doing so in Word document directly in a web browser.

When we click on a heading in the ToC in the editor, some take us to the heading location, some don't work at all

When users belong to multiple Helpjuice subdomains and link the Microsoft Teams add-on to one of them, the add-on pulls search results from the wrong subdomain.

When exporting a category as HTML, only one article is included, even though it has 15 published ones.

If we remove some items from the ToC, they come back after we save or publish the article.

Content on the left/right borders of the PDF is cropped/hidden

A basic search (eg "how to create segments") does not return our "Segments" article. This despite Swifty finding the content in the article relevant and creating a Gen AI response. I would imagine that at the very least, any articles used to provide knowledge for the Gen AI response should appear as search results.

Submitting a feedback form from an embedded KB doesn't work. We don't get a confirmation message, and nothing is added to the Feedback section in the dashboard. It's not submitted.

When we export articles from the Analytics page, we are seeing Negative likes & dislikes.