Feature Requests

It would be great to get reporting on pdfs and images etc. that have been downloaded within articles as well as videos watched etc.

Currently I have to give admin access to our entire support team, CSMs, and PMs so they can manage user accounts. This has led to a lot of issues. We need to be able to assign specific users the ability to manage other users without increasing their role to admin. Or create a new role that is similar to contributor or draft writer but with the added ability to manage users.

Create an option in Swifty AI Helpbar that would allow links to be opened in a new tab

Similar to the Find & Replace feature, but to allow the ability to search a specific word or phrase (e.g., "homeowner") and return an exportable list of article names in which that specific word or phrase appears within the content of the article. We currently limit our search results, so it is difficult for a user or admin to easily locate all articles that may need to be updated based on legal terminology changes, etc. Having the ability to export a list of articles in which a specific word or phrase appears would speed up any queries that need to be run against the content to find all instances for updates.

This is a very necessary functionality when users log in with a local username/password, to reinforce security.

Using the search function via API only references titles and keywords. This severely hinders the search result relevance and requires archaic keyword addition logic by article creators. Having the Swifty Chatbot functionality would allow searching of indexed article content

At the moment, retrieving users via API v3 doesn't include a field for active/deactivated users, so it's not possible to differentiate/identify users that are deactivated.

Currently, uploading a document to a KB Files Manager location automatically replaces the spaces in the file name with underscores (i.e., "File name ABC.docx" becomes "File_name_ABC.docx"). When inserting a link to the document inside an article, the file name with the underscores appears and the link has to be manually renamed to remove the underscores to clean up the content.

As a writer, I want to be able to filter my articles by category, because I want to be able to complete all the articles for one category to go live before I start on the next. Or filter by the product that I have expertise in