Feature Requests

Articles should all be categorized - and it's so easy to miss that step. When publishing, it should throw an error message if there is no Category selected.

When using Swifty in the helpbar it would be very helpful if the documents Swifty referenced were linked below the answer, as it does on the Swifty chat bot.

Be able to define collaborators or admins as having permissions to publish in certain groups/categories only. That way they can freely edit and publish in their selected category and not be able to do so anywhere else on the knowledgebase.

It would be useful to have tools to manage the SEO of your knowledge base. For example: 1) Image indexing 2) Indexing of PDFs and documents 3) Sitemap management 4) llms.txt file management 5) Management of private and internal content/assets

We are setting up our API user sync and have discovered that we are not able to bring over the data for "Job Title". It would be a huge improvement to allow organizations to bring over that field, as well as other additional fields into the user profile. As a next step, it would be amazing to be able to use that data to automate Groups.

For example, we would like to capture "Department", "Branch", "Language", "Company", etc. Once we have that data, I would love to be able to automate Groups based on that logic or tie to analytics. Thank you!

Customer effort: How much back-and-forth is happening in conversations, and whether customers experience less friction.

Automation rate: How much total volume the AI Agent is absorbing.

Resolution rate: How often the AI Agent fully resolves queries.

Like google, make it so if someone has a typo or something in the search it will offer other search suggestions.