Feature Requests

We are setting up our API user sync and have discovered that we are not able to bring over the data for "Job Title". It would be a huge improvement to allow organizations to bring over that field, as well as other additional fields into the user profile. As a next step, it would be amazing to be able to use that data to automate Groups.

Like google, make it so if someone has a typo or something in the search it will offer other search suggestions.

The new automatic creation of versions when any change is made to a previously published article is now making it difficult to identify where/how information has been updated. Can we please make the "Compare with Current Revision" button on the Revision History screen available when a different article version is selected?

For example, we would like to capture "Department", "Branch", "Language", "Company", etc. Once we have that data, I would love to be able to automate Groups based on that logic or tie to analytics. Thank you!

For example, our release notes are posted at a certain time on Saturdays. We have those notes available for a private group view the week prior and then change the access level to include customers on the date/ time of the release. There is no change to the content - only access level.

We’re currently embedding Swifty AI inside agent tools (Front and Gainsight) using your provided embed script, and it’s working well overall. One limitation we’ve run into is that Swifty always renders as a launcher-based widget that requires a click to open. In agent-facing tools, this creates unnecessary friction since the primary intent is continuous, immediate access to knowledge while handling tickets. Feature request: We’d love support for an “embedded” or “always-open” mode for Swifty AI, such as: A config option to render the chat panel open by default A way to hide or disable the launcher icon A mode intended for iframe/sidebar embeds (as opposed to floating widgets) Why this matters: Agents expect the AI assistant to be immediately visible when a conversation is opened. This is especially important in tools like Front and Gainsight where screen real estate is already constrained

Currently, when an article is updated in HelpJuice, the PDF export continues to show an older version of the content instead of reflecting the most recent changes. This creates confusion for admins, especially when PDFs are downloaded and shared externally or used for offline reference. Users may unknowingly rely on outdated information, even though the article itself has already been updated in the knowledge base. Requested improvement: Ensure that PDF downloads always generate the latest published version of the article, so that the exported PDF content stays fully aligned with the current article content. Usability impact: Reduces manual rework Prevents the distribution of outdated or incorrect information Improves trust in PDF downloads as a reliable source

I appreciate the platform's capabilities, but I find myself wishing for a built-in quiz feature. It would enhance the user experience by allowing us to create interactive quizzes directly within the platform, without needing third-party tools.

We would like Swifty to ask follow up questions when a teammate doesn't use complete thought when asking questions.

There's no easy way to check if an article has been inserted anywhere, we have the URL checker, to see if an article has been linked via URL, but no way of checking inserts.