Feature Requests

Like google, make it so if someone has a typo or something in the search it will offer other search suggestions.

Currently there's no way to enforce two-factor authentication, it would be an amazing addition to this product to support common 2FA providers using Microsoft and Google Authenticators for example. You'd scan the QR code and setup your token etc.

It would be very useful to have a "Copy" button on all code blocks within the Knowledge Base (KB) articles. This would allow users to quickly copy the entire code snippet with one click, without needing to manually select and copy the text. It improves usability, especially for longer code samples, and reduces the chance of copying incomplete or broken code.

Especially for articles that are extra long, we need a search feature that will cause a search result to "jump to" that specific place in the article.

I would like to set a hierarchy on what order an article/"question" is in the search result. For example, if it has a keyword it should be first, then by number of reads, then by number of views so on and so forth. Some sort of system where we have the ability to control the results better.

We want you to have most frequently searched items move up in list of Search Results of any keyword. It will drastically improve the User Handle time to tackle any request.

So you provide me with all these great analytics but why can't I drill down into the results? E.g. from the "Users/Groups" page, you tell me "x" questions were updated. But I want to be able to click on that field and then be shown WHICH questions were updated.

As default behaviour we'd like to see that a group member can only view categories that the group itself has access to, not any other categories regardless of access level. The desired behaviour should be much like a firewall: deny all and only allow access to specific bits (ports). The reason for this is that we'd like to give people access to our <brand>. helpjuice.com account, but only to specific categories without even being able to see other (public!) categories. Right now, when we add an account a new user who logs into <brand>. helpjuice.com can always view all languages and public categories, regardless of user role or group membership, which defeats the purpose of groups, or user account management for that matter.

There should be a User Role that allows a user/customer to utilize the knowledge base but not access the internal documentation side. Then the User Role will also be counted in the Analytics of the system. This role could also allow groups of customers to be created so the knowledge base will be customized to their org. For example, Customer 1 will be allowed to utilize the knowledge base, but only view information that they have access to.