Feature Requests

Currently, accordion titles are automatically treated as headings and included in the TOC. When headings are manually removed from the TOC, they reappear after editing and republishing, forcing repetitive manual cleanup. Managing large numbers of pages daily becomes inefficient due to the lack of a way to exclude certain accordions from the TOC. Suggested Improvement: Add an option in the editor for each accordion with a toggle or checkbox labeled “Appear in TOC?” (on/off). This setting would determine whether the accordion title is included in the TOC, allowing creators more control and eliminating repetitive manual edits. Impact: This change would save time for editors who frequently update bulk content.

Option to export data from Swifty AI Analytics

Changing an article's category or its access level is not tracked anywhere. It should be tracked as an action in the activities page and the activities section in the editor

We need to be able to see what topics and questions are being asked to the Swiftly search bar and also a transcript of the AI conversation with the chat bot. This is incredibly important as we then have a log of the information a user has been given. If you knowledge base contains content that could impact that safety of the individuals you are supporting then you need a log of that conversation. It also works the reverse. If a user says 'It told me this' but in reality it didn't then it is good to be able to reference the actual results given.

It's cool that accordion titles can now be displayed in TOC, but as it automatically applies to all and there's no way to turn it off, it's very manual and time-consuming to delete the ones that you don't want displaying as headings in TOC every time you edit. We'd love at least the option to choose if an accordion title is a heading on not (toggle on/off), but ideally we'd like the ability to apply headings to the relevant accordion titles, and not to others.

I would like to insert link to article B into article A. The article B would be visible as Hyperlink with displayed Title of the article B. My goal would be to have always current title of article B inside article A, and not be obligated to always update manually the Title of article B in all articles where I have made a hyperlink (article A, C, D, E etc...) Currently it is partially possible by using the "@ function" but every time when I change the title of the Hyperlinked article I have to remember to update "@ function" in all places where I have used the hyperlink

When using Helpjuice for internal compliance documentation, these documents require a periodic review at a scheduled frequency. So let's say a computer use policy needs to be reviewed every 2 years by IT. Or a password policy every year by IT security, etc... Audits require not just documentation, but review of the content with a log of who reviewed. Instead of creating an external spreadsheet, it would be nice to assign a department ownership and set a scheduled review date. That would notify the department, and track that a review was completed (regardless if updates were made or not). It's a feature we miss as we are migrating from Confluence.

Three powerful updates to Analytics: Analytics agent that helps you breakdown the bounced and failed searches topics so that you can remove knowledge gaps. Tracking article request details would be beneficial, as when I clear out the requests after adding new or updating existing articles, there is no way to track this in Helpjuice. Update to the date range filter. When I apply the date range filter for certain analytics (such as User Groups), it doesn't filter the page for the users that were added during that time. Applying the filter properly to all analytics pages would be extremely helpful for analysis purposes.

It would be helpful if there were shortcut keys (maybe customizable) to add elements to a page quickly. This would allow the writer to continuously type and add elements without having to use the mouse. Instead, to add an info box (for example), the writer would use the shortcut keys. Confluence does this well, and it makes drafting quicker. For example, I can type "/code," and a code box appears on the page. Typing "/info," "/warn," or "/note," and the corresponding element appears. This is true for virtually every available element. It would expand on the basic shortcuts available: https://help.helpjuice.com/en_US/article-editor/editor-shortcuts .

The original URL is built from the article title. If you then edit the title, the URL no longer matches. While there may be a good reason not to want to change a URL, the system should prompt the user, "Would you like to update the URL based on the new article title?" This gives the user the choice to fix the mismatch or choose to leave it.