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Record Analytics for the Swifty AI Chabot and Helpbar
in progress
Soukaina Zemmouri
August 6, 2024
W
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Winfred Karue
marked this post as
in progress
This feature is available in Beta mode.
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August 18, 2025
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Ivanna Parra
Merged in a post:
Swifty Analytics
Andrea Harvey
It would be useful if we could see analytics around Swifty to help us understand the impact it is having on users.
  1. Did Swifty return an answer to the user?
  2. Was it the right answer?
  3. Did the user use a follow-up search/question?
  4. Did the user choose to view an article after seeing the answer?
July 18, 2025
August 12, 2025
Raymond Puffitt
100% need this. Also, a record of what was typed and what the answer was for auditing.
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July 24, 2025
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Jasmine Osman Caldeira
This is a feature we wanted as soon as we implemented swifty! It's important for us to know how many of our clients are using swifty, are they finding their answers, do we need to update our content etc!
A must have for sure
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July 24, 2025
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Jian J.
This is extremely important
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May 28, 2025
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Jasmine Osman Caldeira
Jian J. Agreed!
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July 24, 2025
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Luke Moore
This would be super beneficial for us to have. Our teams use both the AI search bar and Swifty Chat bot however we can only extract half of the data. If you could take a look at this, it would make the world of difference!
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May 20, 2025
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Heinz Hambrock
This would be fantastic for us to keep a record of the queries for new articles that we want to create and on top for the future in which Helpjuice can assist with creating the draft for question that had no response.
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March 18, 2025
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Ivanna Parra
Merged in a post:
Analytics - Swifty AI Chatbot
Kanhong Lin
I would like to see some keywords or search phrases that people input into Swifty AI in the analytics dashboard. It will help me better understand how people are framing their questions.
February 15, 2025
March 10, 2025
David MacVicar
This is a 'must have'.
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January 15, 2025
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Filipe Nóbrega
For my use case, I only need to identify who is asking without the need for full identity management. A simple identifier works just fine. Intercom handles this elegantly by hashing the user for authentication and then passing this hashed value in the embedded JS configuration.
This method enables users to see their past questions while maintaining security and privacy.
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October 22, 2024
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