This is a feature we wanted as soon as we implemented swifty! It's important for us to know how many of our clients are using swifty, are they finding their answers, do we need to update our content etc!

A must have for sure

This is extremely important

This would be super beneficial for us to have. Our teams use both the AI search bar and Swifty Chat bot however we can only extract half of the data. If you could take a look at this, it would make the world of difference!

This would be fantastic for us to keep a record of the queries for new articles that we want to create and on top for the future in which Helpjuice can assist with creating the draft for question that had no response.

This is a 'must have'.

For my use case, I only need to identify who is asking without the need for full identity management. A simple identifier works just fine. Intercom handles this elegantly by hashing the user for authentication and then passing this hashed value in the embedded JS configuration.

This method enables users to see their past questions while maintaining security and privacy.

Yes, please.

Analytics are extremely important for us, since they:

1) Reveal user behavior and user interest.

2) Allow us to tweak content depending on user interaction with the Chat Bot.

3) Contribute to understanding the importance / effectiveness of our Help Center across global regions of customers.

4) Can help us identify / track important trends.

And many others.

The Chat Bot is an incredible tool that you've built - a simple tool that will bring all your customers into the future. Thanks for your work, and looking forward to using the data coming out of this.