Feature Requests

We've noticed that the Swifty AI Helpbar currently offers a contact form when it can't find any matching answers to user queries. While this might seem helpful, in our case, it leads to customer responses being collected in an unmonitored inbox, which ultimately increases customer frustration due to lack of follow-up. To improve the customer experience, we suggest removing the contact form option from the Helpbar. This would encourage users to seek support through our actively monitored channels, ensuring their inquiries are addressed promptly and efficiently. Alternatively, if removing the form isn't feasible, we recommend exploring options to integrate the Helpbar's contact form with our existing support system or to establish a clear process for monitoring and responding to submissions from this channel.

Description: Currently, the search function returns relevant articles, but users still have to manually open each result and search within the page to find the exact information they need. This makes the process inefficient, especially when looking for specific terms inside long articles. Requested Feature: Enhance the search functionality to display a snippet of text containing the searched word or phrase directly in the search results. This will help users quickly determine which result is most relevant without needing to open and manually scan each page. Expected Benefits: Improves search efficiency by reducing the need to manually locate keywords within articles. Enhances user experience by providing more context in search results. Saves time, especially for users looking for specific settings or instructions. Please let us know if this feature can be considered for future updates.

Like google, make it so if someone has a typo or something in the search it will offer other search suggestions.

Aside from keywords. When searching for an article, the features and articles that will show should be chronological.

Add context to search results and keyword highlighting to Swifty AI Search Search results context should show 2 lines of text that contain searched keyword (not the first two sentences of the article) Highlight a keyword in the article title Highlight a keyword in the article context Similar to how Google performs a search.

we prefer to work with static IDs instead of the SLUG urls, because we share article references in other systems and attach the references to e.g. work items. since we expose the IDs we would like to enable users to search for them too.

The search results would be much better if they shown the updated date, feedback and even the author. Mockup:

This is currently available only in the regular search.