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AI (67)
Analytics (35)
API (19)
Editor (94)
Customization (32)
Knowledge Base (81)
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Swifty CX (1)
add a did you mean option to search
Like google, make it so if someone has a typo or something in the search it will offer other search suggestions.
2
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Search
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under review
65
Compare Between Article Versions
The new automatic creation of versions when any change is made to a previously published article is now making it difficult to identify where/how information has been updated. Can we please make the "Compare with Current Revision" button on the Revision History screen available when a different article version is selected?
4
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under review
73
An easy way to find inserted articles
There's no easy way to check if an article has been inserted anywhere, we have the URL checker, to see if an article has been linked via URL, but no way of checking inserts.
9
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Dashboard
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under review
81
Drill down in analytics
So you provide me with all these great analytics but why can't I drill down into the results? E.g. from the "Users/Groups" page, you tell me "x" questions were updated. But I want to be able to click on that field and then be shown WHICH questions were updated.
3
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under review
76
Differentiate between New and Updated articles in email notifications
Currently, I get an email notification every time an article is published by someone. But the notification always says "New Article Published..." whether or not it's actually a new article or just an update. It would really be helpful for these emails to differentiate between the two, since we have lots of minor updates, and I want to know when an actually new article gets published for the first time.
5
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under review
181
Who reviewed this article?
It would be great to have a reference for who reviewed an article (and approved it!) after it has been Published. Greyed out info is fine - but to go back and look at who signed off on it would be helpful.
7
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Editor
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under review
43
Customize reports in Analytics
Good day all. Would it be possible to customize reports in Analytics, or at least get list of articles published by group, by category, by user and also with total views, reads or searches? It would be very helpful. Thank you!
8
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Analytics
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under review
114
Make glossary language dependent
Current, glossary goes across all languages, which makes it not useful if you have multiple languages for your KB. e.g. Our Japanese audience cannot use an English definition (and we have quite some terms that are not translated in all languages). Making the glossary, or specific terms linked to a language would make this useful for us.
8
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Dashboard
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under review
71
Public Follow/Subscribe Tool for Articles
Currently, only users with logins can follow articles for updates, which is useful for internal only facing content. As we also have a public facing knowledge base which does not require login, ability for customers to follow articles in the same fashion is essential.
5
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under review
29
Analytics: Toggle include/remove Admins in results
A simple toggle to include or remove admins from Helpjuice analytics.
11
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under review
51
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