Feature Requests

Right now the Draftwriter does not have the right to publish articles but only to submit them for review. That logic does not extend to categories though: A Draftwriter is able to create a category and set it public so it is visible in the Help Center. The Draftwriter should be prevented from accidently publishing categories, e.g. by limiting him to creating them internally or by extending the article planner logic (submit for review) to categories.

There's no easy way to check if an article has been inserted anywhere, we have the URL checker, to see if an article has been linked via URL, but no way of checking inserts.

The new automatic creation of versions when any change is made to a previously published article is now making it difficult to identify where/how information has been updated. Can we please make the "Compare with Current Revision" button on the Revision History screen available when a different article version is selected?

Good day all. Would it be possible to customize reports in Analytics, or at least get list of articles published by group, by category, by user and also with total views, reads or searches? It would be very helpful. Thank you!

It would be great to have a reference for who reviewed an article (and approved it!) after it has been Published. Greyed out info is fine - but to go back and look at who signed off on it would be helpful.

So you provide me with all these great analytics but why can't I drill down into the results? E.g. from the "Users/Groups" page, you tell me "x" questions were updated. But I want to be able to click on that field and then be shown WHICH questions were updated.

When wanting to change a "accordion" to a "tab" It would be a amazing if we could switch between the two without having to copy and paste the content from one to the other.

Current, glossary goes across all languages, which makes it not useful if you have multiple languages for your KB. e.g. Our Japanese audience cannot use an English definition (and we have quite some terms that are not translated in all languages). Making the glossary, or specific terms linked to a language would make this useful for us.

Some terms might appear quite a few times in a given article, and it might get annoying to have the definitions popping up all over the place through the whole thing, especially if there are a number of terms in the same article. It would be nice to be able to set the definition links to only appear on the first 3 to 5 instances, say.

I would love to see a feature where as Administrator we could manage the keywords/tags. Create a list of the tags which can be used by writers Delete some tags (and reflected on article where the tags are used) Merge some tags (and reflected on article where the tags are used) See a list of article where specific tag is used