Josh Manders
We’re seeing 60+ “write this article” prompts for topics way outside our domain — many look bot-generated. This clogs our queue, wastes time, and risks diluting the knowledge base.
What we need:
  • Smarter controls so AI suggestions only surface for content we actually want to cover
  • Stronger bot protection to block junk searches from triggering new-article prompts
  • A way to exclude certain topics entirely from the “auto-suggest an article” logic
Just because someone searches for something and doesn’t find it doesn’t mean we should create an article — even if it gives a short-term SEO bump.
Why this matters:
Keeps AI focused on suggesting high-value content without polluting KB quality and brand relevance.