Preserve URL of files when replacing them with new version
Rachel Poole
We have some supplemental and accompanying files uploaded that we link to directly from articles and/or from our internal Confluence. When replacing a file in Helpjuice, the URL changes. Helpjuice support confirmed that the previous version URL is still available for a year, but that's not useful since the old version might have outdated information that should no longer be viewed. We'd much prefer it if the URL remained the same (or if the old URL redirected to the newest version). It's a pain to track down all the links to the file and update them, so we tend to create articles whose sole purpose is to have a link or button to download the file. We would rather not have do this as it clutters up our dashboard. Please make it so file URLs remain the same for new versions.