Ripe Unicorn: We are doing this as workaround, but is very cumbersome. As you still have to assign the article to 'Internal' then 'internal viewer' and also having to manually create a group per each of your customers. It is confusing that the articles are set as internal but they are actually use by 'external'.

Experienced Stoat: First and foremost, I do not recognize the screenshot you provided, so it may be possible our accounts have different setups and the following recommendations don't apply to your team.

Generally speaking, we set up our private Helpjuice "categories" by assigning all of the potential user groups that would need to access any of the articles created within it. I then teach our "Draft Writers" to navigate to the "primary category" (in the Dashboard) they would like the article to live before clicking on the "New Article +" button. By default, this process only allows the pre-assigned group(s) to have access to the article without having to manually assign them every time a new article is created.

I created a mockup example (attached below) of what that process may look like. I hope this helps!

NOTE: This process means that any "internal" article would be accessible to ALL users, including everyone in the "Customers" group. So a similar process would need to be applied for staff. (Private "Staff" Category that a "Staff" group is all assigned to)

Ripe Unicorn: thanks for your help!, having pre-defined user groups when creating a new article would actually help us. As we can assign them by default to only client groups (external).

Currently all the documentation is set as private, then we setup a customer as user, create a group with the company name and assign the user to this group with 'internal viewer' access.

It is a bit manual, long and not ideal but it is the best workaround we could come up with.

By the way, the screenshot comes changing the access to multiple categories.