Change "Questions" to "Articles" | Voters

Change "Questions" to "Articles"

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Katy Gerhold

It's confusing that the terminology for articles are called "Questions" in the URLs, etc., we don't have questions, we have knowledgebase articles. It'd be nice if the terminology matched the content.

June 10, 2021

Muris Brcaninovic

marked this post as

complete

This can be classified as customization request.

Raff Lagatta

Hi. I am new to Helpjuice so not sure if this would help you, but so far we have found that this may depend on the theme you are using. We found with one theme that it said 'questions' but once we switched to a different theme, it said 'articles'. This may help you.

Caine Nielsen

Other help center tools actually call these "Answers". 
Hopefully your help center doesn't list a bunch of questions, it lists a bunch of answers for customers to find and utilities to answer their questions.
"Article" is fine, but "answers" is the way of the future.

Chris Moffat

We had a customization done that did just that....ours uses Articles vs. Questions.

Katy Gerhold

Chris Moffat: I was going to ask them about this. Good to know it worked out well for you. Thank you!

Maaz Baig

Agreed. But, please let us know before pushing these changes in production. Because, I can see the questions in database and articles terminology in API. It would be good to have technical document for user that are using the Help juice API and Database structure.

Joel Andrews

yes please!