Josh Manders
Keeping articles accurate as products evolve is tough — and manual reviews don’t always catch outdated info. It would be game-changing to connect Helpjuice with a fact-checking bot (e.g., Swifty or similar) that can:
  • Scan an article and compare it to the latest product data or docs
  • Flag potential discrepancies (e.g., “this setting was renamed in v2.3”)
  • Suggest updates when information looks obsolete or incomplete
  • Provide a simple meter or report that could identify articles that may be outdated, have conflicting information, or are inconsistent with other sources (would need user to specify what "trusted sources" might be)
Even if coverage is limited by what the bot can access, automated hints would surface issues long before a customer reports them.