Adding a comment in the Article editor will prompt an autosave and remove the highlight
complete
Ivanna Parra
complete
Ivanna Parra
Merged in a post:
Huge issues with comments disappearing
Lorna Lawson
Comments can disappear when the text they are related to is changed, however they shouldn't disappear until someone actually clicks the resolve button.
They also don't show up on previous versions / activities once they have disppeared from a future version. So there is no way to 'find' them again once they have disappeared.
Arsenii Kovsh
FYI update - for some of our team members, cache cleanup is a temporary solution indeed, as they experienced the same issue after a while.
Arsenii Kovsh
More details to the described issue: comment can be left while the highlighted word is yellow (about for 2 seconds, not more), and then the comment can be edited, but the catch is that the comment disappears in 5-10 minutes anyways.
Clearing "Site data" through the "Inspect" seems to be fixing the issue. However cannot be sure if this is a long-term solution.
Ivanna Parra
Comments also seem to disappear when a user simply opens the article editor and doesn't do any action. The author receives email notifications saying the user resolved them but that's not true.
It seems to be related to multiple versions in the article.
Richard Tix
Ivanna Parra This has happened to us multiple times. This behavior results when the article has multiple editor instances open and the system happens to auto-save a draft that is behind the latest (commented) state in another editor. This causes the comments to disappear. This points to a lack of prioritization logic between snapshots. Since collaborative editing is not the default workflow, these scenarios can lead to misunderstandings and sometimes data loss. At least in some instances we noticed these arbitrary changes in the revision log.