Abililty to add custom role
Ivanna Parra
Merged in a post:
Users roles Customization
M
Magnificent Ladybug
We would like to suggest adding the ability to customize admin permissions or introduce a separate “Customization” role that allows more flexible control over what users can access based on their job responsibilities.
Currently, full admin rights are often too broad to assign to every user who needs limited access to certain features. This limitation makes it difficult to delegate tasks without overexposing system-level settings.
Introducing a customizable role — or allowing granular permission control — would help teams assign only the necessary rights, improving both security and workflow efficiency.
Ivanna Parra
Merged in a post:
Customizable user roles
C
Coming Scallop
The current user role permissions do not meet our needs. We need the ability to create custom user roles.
Ivanna Parra
Merged in a post:
User Roles
H
Heliotrope purple Lemming
The current user roles have either too little, or too much back-end access. If a user is interested in reporting, they need admin access which also allows publishing and setting changes. Roles need either customizability to access, or there needs to be additional roles.
Suggested Roles/Access: All have read access
*Internal Viewer - perfect as is - read only access for public and internal articles
*Draft Writer - keep as is - write, edit, and submit for review
*Reviewer - role for a subject matter expert to edit and sign off that content is accurate, then submit for final review/publishing
*Report Viewer - internal view and analytics access only
*Admin - keep as is - use for admin level access, final reviewers/publishers
*Super Admin - keep as is - used for system admin/final review/publishing
Y
Yellowwood Chicken
Agree with this need. This is especially important for our org based on category.
Ivanna Parra
Merged in a post:
Custom User Roles (i.e. 'Admin Author')
Emil Hajric
Create your own Helpjuice roles
D
Deep taupe Wallaby
Agree, it would be nice to have an additional Report Viewer role to prevent too many admins.
C
Competitive Cougar
Would love to follow up on this one - is there an update as to if/when we might get custom user roles? I'm finding the need to have people who can draft edits without publishing... unfortunately, the current Draft Writer role allows for new categories to be created but not deleted. This is just an example of a major gap that a custom user role would solve! It's quite common to need to take different responsibilities from different existing roles and create a custom role. Thanks in advance!
H
Heliotrope purple Lemming
Competitive Cougar We're also finding the need to have subject experts review content, but do not want them to publish before the writing team can check formatting for our standards. Better or custom roles are essential!
H
Heliotrope purple Lemming
A role with read only/report access would be very useful. May higher level team members want report access, but currently can only do this through admin rights. This gives too many people access to publish and make other system changes which can be very problematic.
A
Acid green Gull
this would be very helpful!
K
Kiwi Puma
Emil Hajric following up to "Custom Role for an Internal Knowledge base" ticket. Do we any progress around it?
Load More
→